Aware Health Privacy Policy

At Aware Health, we value your privacy and are committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our digital teletherapy platform and services. By using the Aware Health Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Last updated Oct 30, 2024

1. Information We Collect

We collect various types of information to operate our platform effectively and provide you with high-quality services. The information we collect includes:

Additionally, we use third-party analytics services to collect data regarding Platform use and engagement, helping us improve the user experience.

2. Cookies and Similar Technologies

Our Platform uses cookies and similar tracking technologies to enhance your experience, collect analytics, and improve our services.

By continuing to use the Platform without changing your settings, you consent to our use of cookies and similar technologies.

3. How We Use Your Information

Aware Health uses your information to provide and enhance our Platform and services:

4. Disclosure of Your Information

We limit the disclosure of your information to what is necessary for service delivery, compliance, and user safety:

5. Security of Your Information

We take commercially reasonable steps to safeguard your personal and health information against unauthorized access, alteration, disclosure, and destruction. Security measures include:

While we strive to protect your information, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach involving your personal or health information, Aware Health will promptly investigate and notify affected individuals as required by applicable law.

6. Your Rights and Choices

You have the following rights regarding the information we collect:

7. Special Provisions for Health Information

Aware Health complies with applicable privacy laws and best practices to protect the privacy and security of your health information.

8. Retention of Your Information

We retain your information only as long as necessary to fulfill the purposes for which it was collected, as required to comply with legal obligations, or as needed to resolve disputes. Health information will generally be retained for a minimum period in compliance with regulatory requirements, typically 6 years, after which it will be securely deleted or anonymized.

9. Children’s Privacy

Aware Health’s Platform is not intended for use by children under 12 years old. For users between 12 and 18, parental or guardian consent is required to access the Platform, and we rely on parents or guardians to supervise use in compliance with this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated version on the Platform and, where appropriate, contacting you directly. Your continued use of the Platform signifies your acceptance of any changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact us at:

Email: getwell@awarehealth.io

Mail:
Aware Health
3559 Mount Diablo Blvd, Suite 151
Lafayette, CA 94549