Aware Health Privacy Policy
At Aware Health, we value your privacy and are committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our digital teletherapy platform and services. By using the Aware Health Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last updated Oct 30, 2024
1. Information We Collect
We collect various types of information to operate our platform effectively and provide you with high-quality services. The information we collect includes:
- Contact Information: Such as your name, email address, and phone number.
- Health Information: Information you choose to share regarding your health conditions, symptoms, and treatment goals, as well as any health data exchanged with Providers through the Platform.
- Platform Usage Data: Information on how you use the Platform, including session duration, frequency, and engagement with services.
- Device and Geolocation Data: Information related to the device used to access the Platform and approximate location data for regional compliance and service optimization.
Additionally, we use third-party analytics services to collect data regarding Platform use and engagement, helping us improve the user experience.
2. Cookies and Similar Technologies
Our Platform uses cookies and similar tracking technologies to enhance your experience, collect analytics, and improve our services.
- What Are Cookies? Cookies are small data files that are placed on your device when you visit a website. They help remember your preferences and activity on our Platform.
- Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the Platform’s operation and enable core functions such as user authentication and security.
- Analytical and Performance Cookies: These cookies help us understand how visitors use our Platform, allowing us to improve the functionality and user experience.
- Functionality Cookies: These cookies remember your preferences and choices, such as language settings, to provide a more personalized experience.
- Managing Cookies: You have control over how cookies are used on the Platform. You can manage or disable cookies via your browser settings or use our cookie management tool (where applicable) to adjust your preferences. Please note that essential cookies are required for Platform functionality and cannot be disabled.
By continuing to use the Platform without changing your settings, you consent to our use of cookies and similar technologies.
3. How We Use Your Information
Aware Health uses your information to provide and enhance our Platform and services:
- Service Delivery: To facilitate consultations, appointments, and other services offered through the Platform, including teletherapy sessions.
- Platform Maintenance: To troubleshoot, optimize, and improve the Platform, ensuring a smooth user experience.
- Communications: To send reminders about upcoming appointments, respond to inquiries, and inform you about new services and updates.
- Internal Training and Development: To train Aware Health staff on improving user experience, handling inquiries, and service quality.
- Compliance and Safety: To comply with legal obligations and protect the rights, safety, and property of Aware Health and its users.
- Marketing and Promotions: We may use your contact information to send you relevant promotional emails about our services, but you may opt out at any time.
4. Disclosure of Your Information
We limit the disclosure of your information to what is necessary for service delivery, compliance, and user safety:
- With Providers: If you interact with a Provider through the Platform, your health information may be shared with that Provider to facilitate your care. Providers are bound by their professional obligations and have separate privacy policies.
- With Third-Party Service Providers: We may share information with trusted third-party vendors to support the Platform’s functionality, such as hosting, data storage, analytics, and communication tools. These vendors are required to implement security and privacy measures that meet or exceed industry standards to protect your data and use it only for authorized purposes.
- As Required by Law: We may disclose information when necessary to comply with legal obligations, such as responding to subpoenas, court orders, or other government requests.
- For Safety and Security: When disclosure is necessary to protect Aware Health’s rights or the rights, safety, or well-being of our users or others.
- No Sale of Personal Health Information: Aware Health does not sell or share your health information for monetary gain.
5. Security of Your Information
We take commercially reasonable steps to safeguard your personal and health information against unauthorized access, alteration, disclosure, and destruction. Security measures include:
- Data Encryption: We use encryption protocols to protect data transmitted between you and the Platform.
- Access Controls: Only authorized personnel and Providers have access to sensitive information.
- Regular Audits: We conduct regular security audits and updates to maintain data protection standards.
While we strive to protect your information, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Breach Notification: In the event of a data breach involving your personal or health information, Aware Health will promptly investigate and notify affected individuals as required by applicable law.
6. Your Rights and Choices
You have the following rights regarding the information we collect:
- Access and Update: You may access and update your personal and health information by logging into your account or contacting us at getwell@awarehealth.io.
Delete Your Account: You may request account deletion by contacting us, and we will delete your data as required by applicable law, subject to any retention obligations.
- Opt Out of Marketing Communications: You may unsubscribe from promotional emails by following the unsubscribe link in the communication or contacting us at getwell@awarehealth.io.
- International Privacy Rights: If you are a resident of the European Union, United Kingdom, or other regions with specific privacy rights, you may have additional rights under applicable data protection laws. Please contact us for more information or to exercise these rights.
7. Special Provisions for Health Information
Aware Health complies with applicable privacy laws and best practices to protect the privacy and security of your health information.
- Protected Health Information (PHI): Health information collected and shared on our Platform may be considered Protected Health Information (PHI) and will be handled in compliance with relevant privacy laws.
- Authorization: In certain cases, we may require your consent or authorization to use or disclose your health information for purposes not specified in this Privacy Policy.
- Use of De-Identified Data: To improve our services, we may use aggregated or de-identified health information that cannot be traced back to you.
8. Retention of Your Information
We retain your information only as long as necessary to fulfill the purposes for which it was collected, as required to comply with legal obligations, or as needed to resolve disputes. Health information will generally be retained for a minimum period in compliance with regulatory requirements, typically 6 years, after which it will be securely deleted or anonymized.
9. Children’s Privacy
Aware Health’s Platform is not intended for use by children under 12 years old. For users between 12 and 18, parental or guardian consent is required to access the Platform, and we rely on parents or guardians to supervise use in compliance with this policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated version on the Platform and, where appropriate, contacting you directly. Your continued use of the Platform signifies your acceptance of any changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact us at:
Email: getwell@awarehealth.io
Mail:
Aware Health
3559 Mount Diablo Blvd, Suite 151
Lafayette, CA 94549